Business Leadership Blog
Business Consulting
National Small Business Chamber

What Our Clients Say

“Apart from the obvious benefits of accounting accuracy and more effective sales analyses, I find that Gary’s Involvement as a mentor has also added a huge personal comfort factor to my decision making and forward planning.”

John Whitfield

Managing member, Whitfields

next »

Business Leadership Blog

ALERT! Employment Equity Reports Due 1 October

September 23rd, 2010

Many of you small business owners might be blissfully unaware that the deadline for the submission of employment equity reports is the 1st October.
Generally speaking, this only applies to businesses that employ more than 50 people, and even then, if your employment numbers are less than 150, you will only be required to submit these [...]

What do I have to Manage? Customer Service – Part 2

August 27th, 2010

In the last newsletter, I explained all about the fully engaged customer, with a sample from the internet based business known as Zappos.  In this newsletter, I’ll continue with the levels of engagement – as categorised by the Gallup Organisation, but to maintain continuity, I’ll repeat the ‘fully engaged’ category.   (In the book “Follow this [...]

What do I have to manage? Customer Service – Part 1

August 18th, 2010

Up to now, we’ve had a good look at a few basic, but absolutely essential aspects of a business that you, as the business owner, simply have to manage on a daily basis.  So far we’ve covered:

Cash flow – because this is where reality bites!
Being able to monitor your trading performance, through a simple but [...]

GROWING OUR TEAM!

August 3rd, 2010

 Our coaching team has grown again. 
 I have come to realise over the past few years that no one person can speak into every situation in a business with total confidence.  As a coach, helping business owners to grow their businesses to success (and then hopefully on to significance), I have sometimes found myself in unfamiliar [...]

What do I have to manage? # 5. Hiring & Retaining good staff – Part 6.

July 16th, 2010

 This is the final newsletter in the series on the importance of good management of staff and human resources, so I’m sending it out sooner than I normally would.  It’s also one of the most important – especially now, as so many firms, government departments and parastatals are coming under renewed pressure from Trade Unions [...]

What do have to manage? # 5. Hiring & Keeping good employees – Part 5.

July 12th, 2010

 Give them a vision, and then keep them envisioned!
There’s a Proverb which states that “without vision the people perish.”  Another way of putting it is that without vision, without goals, people cast off restraint; they become de-motivated, unfocused and haphazard in everything they do.  
 There is nothing more de-motivating for employees than not knowing where [...]

Welcome to the newest member of our team!

June 24th, 2010

 
Stuart Holliday has joined the team as a business coach. He has worked for a number of privately owned companies over the past 30 years, and has been involved in manufacturing, costing, marketing, selling and general management. Stuart has a particular ability to create structure where there is none (and where it is needed), and [...]

What do I have to Manage? # 5. Hiring & Keeping good employees – Part 4

June 24th, 2010

 THE 10 COMMANDMENTS FOR A THRIVING WORK ENVIRONMENT
 In an article by Jill Hamlyn (MD of The People Business), published in Business Day some years ago, she said this:
“MISERABLE employees are a danger to your business. Making them happy helps to equip your enterprise for almost anything that the market throws at it.”
 She goes on to [...]

What do I have to manage? # 5 – Hiring & Keeping good employees – Part 3

June 13th, 2010

In my previous newsletter I made this closing statement:
Your employees are actually all you’ve got. If you’re not paying enough attention to them, it’s quite likely you’ll not have a business too much longer.
Before you do anything else, pause for a moment and just think about this, relative to your own business and the way [...]

What do I have to Manage? # 5 – Hiring & Keeping Good employees – Part 2

June 5th, 2010

So what’s the best way to go about employing the right people for the job, and once you’ve employed them, how do you keep them?
The following statement, though a little harsh, is a generalization:
Small business owners in South Africa do not tend to treat their people well. 
Many employees are generally regarded as just [...]